General Provisions


The conditions indicated below are effective only between the company Ecolture snc di Corbo Davide and Milone Giulio with registered office in Strada Comunale da Bertolla all’Abbadia di Stura, 140, 10156 Torino (TO) – VAT number 11350230014 (hereinafter referred to as Ecolture) and any person (hereinafter referred to as ” CUSTOMER “) who makes online purchases on the website, in accordance with the provisions of the Consumer Code, pursuant to Legislative Decree n. 206/2005, amended by Legislative Decree n. 21/2014 and the Legislative Decree 70/2003, concerning electronic commerce.

These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force.


ARTICLE 1 – Object of the contract


The contract concerns the sale, by ECOLTURE ‘to the CUSTOMER, of the products published on the website, where the name of the property and the essential characteristics of the same are expressly indicated.

ECOLTURE undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may be highlighted. Furthermore, the photographs of the products presented on do not constitute a contractual element, but only representative, as the colors and aesthetic characteristics of the packaging, labels and product may undergo variations due to the monitor used by the CUSTOMER; the seller therefore does not guarantee the true reproduction of the same.

The data published on the site may be subject to changes or updates, in order to provide a better service for the CUSTOMER; any changes will be promptly communicated upon confirmation of the order.

Before proceeding to confirm your order, the customer undertakes to read these general conditions of sale, in particular the pre-contractual information provided by ECOLTURE ‘and to accept them by affixing a flag in the indicated box.

In the order confirmation e-mail, the CUSTOMER will also receive the link to download and archive a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014.


ARTICLE 2 – Pre-contractual information for the consumer – art. 49 of Legislative Decree 206/205


Before the conclusion of the purchase contract and before the validation of the order with “payment obligation”, the CUSTOMER is informed in accordance with the provisions of article 49 of the Consumer Code and, among other things, of:

– main characteristics of the property;

– identity of the seller, as well as address and contact details;

– total price of goods including taxes, with details of shipping costs and any other costs;

-terms of payment;

– term within which ECOLTURE ’undertakes to deliver the goods;

– conditions, terms and procedures for exercising the right of withdrawal (Article 7 of these conditions) as well as the standard withdrawal form referred to in Annex I, part B of Legislative Decree 206/2005;

– information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;

-existence of the legal guarantee of conformity for the purchased goods.

In any case, the CUSTOMER can at any time and in any case before the conclusion of the contract, take note of the information relating to ECOLTURE ‘, such as the geographical address, the telephone and fax number, the e-mail address. This information is reported, also below:

ECOLTURE snc di Corbo davide and Milone Giulio

With registered office in:

Strada Comunale da Bertolla all’Abbadia di Stura, 140,

10156 Torino

Commercial office in

Via Regio Parco 100 / a – 10036 Settimo (TO)

Tel. 0115534853


ARTICLE 3 – Conclusion and effectiveness of the contract


It is possible to conclude the contract exclusively through the internet, by accessing the CUSTOMER at and the creation of a purchase order according to the procedure provided by the site itself.

In particular, the sales contract is considered concluded with the sending by ECOLTURE to the CUSTOMER of an order confirmation email. The e-mail contains the CUSTOMER’s data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent.

The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly communicate any corrections to ECOLTURE.


ARTICLE 4 – Availability of products


The availability of the products refers to the actual one at the time the CUSTOMER places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other CUSTOMERS before confirming the order.

Even after sending the order confirmation e-mail sent by ECOLTURE “, there may be cases of partial or total unavailability of the goods. In this eventuality, ECOLTURE will contact the CUSTOMER, taking action to agree on the most suitable solution together. If, in the latter case, there is no possibility of finding an agreement, the CUSTOMER may request the cancellation of the order, terminating the contract. ECOLTURE will reimburse any amount already paid within 14 days from the day on which ECOLTURE became aware of the customer’s decision to terminate the contract.


ARTICLE 5 – Prices


All the selling prices of the products indicated on the website are expressed in Euro and include VAT.

Shipping costs are not included in the purchase price, but are indicated and calculated at the time of the conclusion of the purchase process before making the payment.

The CUSTOMER accepts the faculty of ECOLTURE to modify its prices at any time; in any case, it is understood that the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation email sent by ECOLTURE to the CUSTOMER.

In the event of an IT, manual, technical or any other error that involves a substantial change, not foreseen by ECOLTURE, of the sale price to the public, such as to make it exorbitant or clearly negligible, the purchase order will be considered invalid and canceled and the amount eventually paid by the CUSTOMER will be refunded within 14 days from the day of cancellation.


ARTICLE 6 – Methods of payment


Each payment by the CUSTOMER can only be made by means of the credit cards indicated on the site , by bank transfer, paypal, or in cash to the courier (within the limits established by law).

The communications relating to the payment and the data communicated by the CUSTOMER at the time the payment is made will be made on special protected lines.


ARTICLE 7 – Right of withdrawal


The CUSTOMER has the right to withdraw from the contract, without indicating the reasons, within 14 days from when the same or a third party appointed by him (i) received the product (s) and in the case of purchase of more products delivered separately but included in one order, received the latest product.

To exercise the right of withdrawal, Ecolture snc di Corbo Davide and Milone Giulio in Strada Comunale da Bertolla all’Abbadia di Stura, 140, 10156 Torino (TO) must be informed of the decision, sending an explicit declaration or using the withdrawal form set out in Annex I part B of the Legislative Decree no. 206/2005.

To meet the deadline, simply send the withdrawal declaration or the completed form in its entirety, before the expiry of the withdrawal period to the email address info @ growrillahydroponics

In the event of a valid exercise of withdrawal, the customer will be reimbursed for the payments he has made, including delivery costs (with the exception of additional costs deriving from the consumer’s possible choice of a type of delivery other than the less expensive type of delivery offered by DE MALDE ‘), without undue delay and in any case no later than 14 days from the receipt of the withdrawal decision. These refunds will be made by bank transfer or postal order.

The refund can be suspended until receipt and control of the goods or until the CLIENT demonstrates that he has sent the goods back, if previous.

If the product has been delivered, the CUSTOMER must return it intact in its original packaging, to Ecolture snc send Regio Parco 100 / a – 10036 Settimo Torinese without undue delay and, in any case, within 14 days from day on which the withdrawal was communicated. The deadline is respected if the goods are sent back before the expiry of the 14-day period. The direct costs for returning the goods will be borne by the CUSTOMER.
ARTICLE 8 – Legal guarantee of conformity


In case of receipt of products that do not conform to the orders or are damaged, the CUSTOMER has the right to restore the conformity of the product at no cost, by replacing it.


ARTICLE 9 – Delivery methods


ECOLTURE will only accept orders to be delivered in Italy and in the EUROPEAN UNION.

ECOLTURE undertakes to deliver the goods, by courier to the address indicated by the CUSTOMER at the time of the order, within 5 working days in Italy and 15 working days in the European Union starting from the sending by ECOLTURE of the confirmation e-mail of order to the CUSTOMER.

Upon receipt of the goods, the CUSTOMER is required to check their integrity; if the CUSTOMER has doubts about the integrity of the same, he will have to indicate it on the delivery receipt, indicating a written reservation or breakage of the neck and not to collect the broken neck, returning it to the courier.

For each order placed on the website, ECOLTURE will issue an invoice for the goods shipped. The invoice will be sent by ordinary mail or by e-mail.

The invoice will contain all the information provided by the CUSTOMER during the purchase procedure.

After the invoice is issued, it will no longer be possible to make any changes to the data indicated in the same.


ARTICLE 10 – Responsibility


ECOLTURE does not assume any responsibility for disservices attributable due to force majeure or unforeseeable circumstances, even if they depend on malfunctions and disservices of the internet, in the event that it is unable to execute the order on schedule. ECOLTURE is not responsible for the work of the courier transporting the goods, in case of delay in delivery or damage to the same.
ARTICLE 11 – Access to the site


The CUSTOMER has the right to access the site for consultation and making purchases. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether sound or visual, and the relative technology used remain the property of ECOLTURE and are protected by intellectual property rights.


ARTICLE 12 – Cookies


The website uses cookies. Cookies are electronic files that record information relating to the CLIENT’s navigation on the site (pages consulted, date and time of the consultation, etc.) and which allow ECOLTURE to offer a personalized service to its customers.

ECOLTURE informs the customer of the possibility to disable the creation of these files, by accessing their internet configuration menu. It is understood that disabling cookies will prevent the CUSTOMER from proceeding with the online purchase.
ARTICLE 13 – Conferment and processing of personal data


ECOLTURE undertakes to collect personal data for the exclusive purpose of registering the CUSTOMER and activating the procedure for executing the order against it; the data will be processed in compliance with current legislation. The CUSTOMER consents to the processing of personal data for carrying out the order and for receiving newsletters.


ARTICLE 14 – Integrality


These general conditions of sale are made up of all the clauses that make it up. If one or more provisions of these general conditions of sale are considered invalid or declared such in accordance with the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and efficacy.


ARTICLE 15 – Applicable law and competent court


These General Conditions of Sale are subject to Italian law.

Any dispute that arises will be subject to the territorial jurisdiction of the judge of the place of residence or domicile of the consumer, if located in the territory of the State;





General conditions updated on 15/09/2017